CrushIt Support
Settings
Bot behaviour, knowledge base and team. Changes apply to the next customer message.
You are signed in as an agent. Settings are read-only — an admin can change them.
AI provider
Switching takes effect on the next customer message. No restart, no redeploy. A provider with no knowledge base loaded answers from general knowledge and can invent prices — load one before making it active.
Knowledge base
PDF, DOCX, XLSX, HTML, TXT or MD. Text is extracted on upload and stored in the database. Uploading replaces whatever that provider had before. Every link the AI writes is checked against the URLs found in this file.
Bot behaviour
The persona, and the canned lines the bot falls back on.
The backend appends the
HANDOFF_REQUIRED escalation rule and the
exam-detection instructions automatically — do not write them here.
Sent once when a chat escalates, never repeated while they wait.
Shown when every provider fails. Keep it obviously different from a normal
reply — a fallback that reads like a real answer hides a total outage.
Comma separated. Matched anywhere in the customer's message.
Branding
Applied to this dashboard at load time.
Team
Who can sign in to this dashboard.
| Name | Role | Status |
|---|
Add someone
At least 10 characters.